Returns & Exchanges

If you are unsatisfied with a wine that you purchased directly from Quails’ Gate Winery for any of the following reasons, we will replace or refund your purchase:

• If your wine is faulty– please save the bottle, remaining wine, and cork to send back to us
• If your wine has been damaged in transit
• If you received a wine that is different than the wine you ordered

Depending on the reason for return, please contact us within 7 days of delivery or opening your wine at info@quailsgate.com to arrange a refund or return. Please include your order number, relevant details of the issue, and a photo of the bottle. 

Refunds will be processed for returns and exchanges once our shipping carrier has confirmed receipt of the shipment.